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How zv77 Handles Your Personal Information

Your account data stays with us for one reason: to keep your wallet connected, your sessions secure, and your payments — whether through JazzCash, Easypaisa, or Raast — running without friction.

Account data protectionJazzCash, Easypaisa, Raast payment privacyYour right to access and correct dataClear data retention termsPakistan-eligible accounts covered
zv77 How zv77 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, correct something we have on file, or ask us to delete an account, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Email Support Send your data request or correction query to our support address. Include your account username and the email registered to your account so we can confirm it is you.
Live Chat Open the live chat window from your account dashboard. Our team can log a formal data request on your behalf during chat and give you a reference number to track it.
Account Settings Panel Some data updates — display name, contact number, linked wallet — can be made directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Every piece of information you give us is handled with a clear purpose. We do not collect more than we need, and we do not keep it longer than the purpose requires. Here is how each area works in practice.

Payment Data Handling

JazzCash, Easypaisa and Raast transaction references are logged for reconciliation and dispute resolution only. We do not store mobile wallet PINs or full account numbers beyond what each payment rail passes to us during processing.

Cookies and Device Tracking

We use session cookies to keep you logged in across pages and to remember your preferred language and wallet. Analytics cookies are anonymised. You can clear cookies at any time from your browser settings without losing your account.

Account Security Practices

Account access is protected by password and OTP verification sent to your registered mobile number. If we detect a login from an unrecognised device, a fresh OTP prompt is triggered before the session continues.

Retention and Deletion

We keep account data for as long as your account is active and for a period after closure, as required by applicable law in eligible regions. Once that period lapses, personal identifiers are removed from our live systems.

Common Questions About Your Data on zv77

These are the questions we hear most often from account holders. If yours is not here, reach out through live chat or email and we will respond with a clear answer.

Yes. Submit a data access request through live chat or email with your account username. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

No. Payment references are used only to process and reconcile your transactions. We do not pass wallet details to third-party advertisers or data brokers under any circumstances.

Basic details like your contact number can be updated from account settings directly. For identity-linked fields, contact our support team with proof of the correct information and we will update the record.

We retain certain records after closure for the period required by applicable law in your eligible region. Once that obligation is met, personal identifiers are removed from active databases.

We use session and analytics cookies. Session cookies are essential for keeping you logged in; analytics cookies are anonymised. You can disable non-essential cookies in your browser settings at any time.

Raise the issue directly with our support team via email or live chat. We log every complaint formally and aim to provide a written response. Escalation paths depend on local law in your eligible region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.